Responsible Gaming

Responsible Gaming

Promoting Safe Betting

At ROO WAGERS, we believe that betting should always be fun and enjoyable. Our mission is to help users engage in sports betting in a responsible and safe manner. We understand that for some individuals, gambling can become problematic, which is why we offer a range of tools to empower users to manage their betting habits effectively.

Deposit Limits: Users can set daily, weekly, or monthly deposit limits to help stay within their personal financial boundaries. This feature is designed to give users full control over their betting budgets and prevent overspending.

Self-Exclusion: If you feel you need to take a break from betting, we offer a self-exclusion option. This allows you to block access to your account for a set period, ranging from one week to several months. During this period, you will not be able to place any bets, which helps ensure that your gambling activities remain under control.

Activity Reminders: We send periodic reminders to users about their betting activity. These reminders can include how much money has been spent or the time spent on the platform, promoting mindfulness and encouraging users to take breaks and set limits when needed.

Reality Checks: We also offer reality check notifications that remind users of the time spent on the platform. These pop-ups prompt users to assess whether they need to take a break or adjust their betting activity to keep it in check.

Recognizing Problem Gambling

Gambling can sometimes become problematic, especially when it begins to interfere with daily responsibilities and well-being. Here are some common signs that may indicate you or someone you know may be struggling with gambling:

Using funds for betting that should be used for essentials: If you’re spending money on betting that was intended for bills, groceries, or other essential living expenses, it’s a red flag that gambling is taking priority over necessary finances.

Chasing losses: Trying to recover money lost in previous bets by placing higher stakes is a dangerous cycle that can lead to escalating losses and financial strain. If you notice this behavior in yourself or others, it’s a sign that gambling may be out of control.

Neglecting responsibilities: Gambling can affect other aspects of life, including work, family, and personal health. If betting is consuming too much time or energy, and you’re neglecting important obligations, this could be a sign of problem gambling.

Guilt or anxiety after betting: If you feel distressed, guilty, or anxious about your betting habits or the amount of money spent, it’s essential to take a step back and evaluate your betting behavior.

If you or someone you know exhibits any of these signs, we strongly encourage you to reach out to our support team for guidance and assistance. We are committed to providing users with the resources needed to take control of their gambling behavior.

Support and Resources

If you find yourself or someone you know struggling with gambling, we provide multiple support options to ensure that help is readily available:

24/7 Helpline: Our confidential helpline is available around the clock for immediate support. Call 1800-858-858 to speak with trained professionals who can offer advice and guide you toward further help.

Live Chat with Trained Professionals: Our customer service team is available through live chat to provide support and help you navigate any concerns regarding your betting activity. Our trained professionals are available to discuss your situation in a safe, confidential space.

Confidential Counseling Services: If you require more in-depth support, we offer confidential counseling services. These services are designed to help individuals identify problem gambling patterns and provide practical solutions to regain control. You will be connected to experienced counselors who can guide you through the process of managing your gambling behavior and, if needed, assist in the recovery process.

Referral to External Support: If necessary, we can refer you to specialized organizations and professionals who focus on gambling addiction and recovery. These external services can offer personalized, long-term support.

Protection for Minors

At ROO WAGERS, we take the protection of minors very seriously. Gambling is an activity that is only appropriate for individuals who are legally allowed to participate, and under Australian law, individuals must be 18 years or older to place bets on our platform. To ensure compliance with these laws and prevent minors from accessing gambling services, we have implemented strict measures:

Age Verification: During the registration process, we require users to provide accurate age information and undergo an age verification process. This is done to ensure that only individuals who are legally permitted to participate in sports betting can access our platform.

Parental Controls: We encourage parents and guardians to use parental control tools on shared devices to prevent underage users from accessing the platform. Many operating systems and internet service providers offer parental control features that can block access to gambling sites.

Account Suspension for Underage Users: If we discover that an account is being used by someone under the legal age, it will be immediately suspended, and the underage user will be asked to provide proof of their age. Any bets placed by minors will be voided, and any funds will be refunded.

Ongoing Monitoring: We continuously monitor for any signs that minors are attempting to access our platform. If suspicious activity is detected, we take immediate action to suspend or terminate the account in question.

What to Do If You Suspect Underage Access

If you suspect that a minor is attempting to access or has accessed ROO WAGERS, please contact our customer support team immediately. We will take swift action to ensure compliance with age restrictions and protect both the platform and the minor from any potential harm.